Resuming Service

PENDING FUTURE ANNOUNCEMENTS FROM THE US GOVERNMENT OFFICE OF PERSONNEL MANAGEMENT:

MARTZ VIRGINIA WILL RESUME REGULAR COMMUTER SERVICE ON TUESDAY, FEBRUARY 9, 2009.

IT IS RECOMMENDED THAT ALL COMMUTER PASSENGERS WHO ARE NOT ON THE MARTZ VIRGINIA E-MAIL DISTRIBUTION LIST CHECK OUR SITE REGULARLY THROUGHOUT THE DAY TODAY FOR UPDATES....

 

February 8th, 2010 - No Commuter Service

Attention Commuter Customers:

President’s Day Schedule (February 15, 2009)

Dec. 8 - Commuter Update

This announcement is a follow-up to previous correspondence/notices provided by Martz Virginia regarding the phasing out of Martz Virginia commuter tickets that display no expiration dates.  As a reminder, all tickets without expiration dates will be eliminated from the Martz Virginia commuter program and will not be accepted after December 31, 2009.

Any Martz Virginia commuter customer with undated tickets remaining in his/her possession should contact Megan Bailey at mabailey@martzgroup.com in order to receive one (1) replacement package of dated commuter tickets for future use. 

We thank you for your continued patronage and want you to know that we will continue to work to improve our commuter operation in all areas!

Sincerely,

David W. Snyder
Regional General Manager
The Martz Group

December 3, 2009 - Route Changes

DECEMBER 3, 2009 *Updated*

DUE TO HEAVY TRAFFIC VOLUME EXPECTED IN THE VICINITY OF THE WHITE HOUSE DURING THE AFTERNOON COMMUTE ON DECEMBER 3, 2009 FOR THE NATIONAL TREE LIGHTING CEREMONIES, THE FOLLOWING PICK-UP LOCATIONS WILL BE MOVED TO AN ALTERNATE SITE FOR THIS DAY ONLY:

14TH & NY WILL BE PICKED UP AT 13TH AND NY.  (SAME SCHEDULED TIME) ON 13TH ST. NORTH OF NEW YORK AVENUE IN FRONT OF DOOR  #1301.

14TH & G ST. WILL BE PICKED UP AT 13TH AND NY.  (SAME SCHEDULED TIME) ON 13TH ST. NORTH OF NEW YORK AVENUE IN FRONT OF DOOR  #1301.

DC 1 and DC 12PM: 14TH AND G ST. WILL PICK UP AT 13TH AND G ST IN FRONT OF BANK OF AMERICA.

14TH & DEPT. OF COMMERCE WILL PICK UP AT 13TH AND PENNSYLVANIA AVE. (SAME SCHEDULED TIME) ON PENNSYLVANIA AVENUE BETWEEN 13TH AND 12TH ST. AT THE METRO KIOSK

14TH & INDEPENDENCE WILL BE PICKED  UP ON THE NORTH SIDE OF C ST. PRIOR TO 14TH ST (SAME SCHEDULED TIME) AT THE METRO STOP.
  
EFFECTED SCHEDULES ARE:  DC1, DC4, DC9, & DC12

Survey Winners!!

9/18/2009

 

Thanks to those Martz Virginia commuter customers who took the time to participate in our most recent commuter customer survey.  As promised, we randomly selected (via pulling names from a box with all survey participant names included) and the following six individuals were our winners:

 

Mark Blake

Greg Asher

Jesse Villagran

Lawrence Oliver

Lon Horiuchi

Sarah Stafira

 

Our winners will be contacted in the next day or two so that they may redeem their prizes.  Winners may select between a monthly book or a 20-ride.   Additionally, the information obtained from our survey will be used to continue to improve our commuter operation.   Again, thanks to all who participated – we appreciate your input, advice, and suggestions.

 

Sincerely,

 

Dave Snyder

Regional General Manager

Clarification (14th and Independence)

Our Safety Department has reviewed the lane restrictions that have been implemented recently in the immediate vicinity of 14th Street and Independence Avenue; due to the volume of traffic at this location during the PM commute and our concern for the safety of our passengers, Martz Virginia plans to move this pick-up location to an alternate area for Southbound PM Commuter Service only, effective Monday, September 14th.  These changes will not affect our AM Commuter Service. 

 

·         All Riders who board DC-1, DC-4, DC-9, DC-12, and the Friday Noon Shuttle will now be able to board on the west side of 14^th St., just north of Independence Avenue . 

 

·         Those who board DC-2, DC-3, DC-5, DC-6, DC-7, DC-8, DC-10, and DC-11 will now board on the north side of C St. just before the intersection with 14^th St at the Metro Bus stop.  The bus will be approaching from 12^th St.

14th St. and Independence Ave. PM boarding change

After review, due to the lane restrictions that have been put in place recently, the volume of traffic in the immediate vicinity of 14^th St. and Independence Avenue,  and concern for the safety of our passengers, NCW plans to move this pick-up location to an alternate area beginning Monday, September 14^th.

 

·         All Riders who board DC-1, DC-4, DC-9, DC-12, and the Friday Noon Shuttle will now be able to board on the west side of 14^th St. north of Independence Avenue at the Metro stop. 

 

·         Those who board DC-2, DC-3, DC-5, DC-6, DC-7, DC-8, DC-10, and DC-11 will now board on the north side of C St. just before the intersection with 14^th St at the Metro stop.  The bus will be approaching from 12^th St.

14th St. and Independence Ave. PM boarding change

After review, due to the lane restrictions that have been put in place recently, the volume of traffic in the immediate vicinity of 14^th St. and Independence Avenue,  and concern for the safety of our passengers, NCW plans to move this pick-up location to an alternate area beginning Monday, September 14^th.

 

·         All Riders who board DC-1, DC-4, DC-9, DC-12, and the Friday Noon Shuttle will now be able to board on the west side of 14^th St. north of Independence Avenue at the Metro stop. 

 

·         Those who board DC-2, DC-3, DC-5, DC-6, DC-7, DC-8, DC-10, and DC-11 will now board on the north side of C St. just before the intersection with 14^th St at the Metro stop.  The bus will be approaching from 12^th St.

Martz Commuter Update

Martz Virginia Commuter Update – 7/30/09

As promised in our June 29th Martz Commuter update, we are now prepared to make several announcements regarding our commuter operation, as well as outline several new programs that will be implemented; these items are as follows:

1)Martz/National Coach Works will continue to operate its existing commuter schedule and will not be canceling any routes.

2)Wireless (WIFI) equipment will be installed in the entire Martz/National Coach Works fleet of vehicles prior to 2009 year-end and will be available for commuter use free of charge.

3)A direct Pentagon Express Commuter Service/Shuttle will be implemented within the next 60 days.  Details to follow in future announcements.

4)A "Customer Loyalty" program and "Customer Referral" program will be outlined and implemented no later than September 8, 2009; the intent is to reward Martz commuter customers while simultaneously providing incentives to attract additional commuter customers to ride Martz.

5)The Martz/National Coach Works Message Board has been reactivated/revitalized and will be used on a routine basis by Martz to announce new programs and commuter updates/issues.  WE ENCOURAGE YOU TO BOOKMARK www.martzgroupva.com and check regularly for updates/news.

6)A detailed survey soliciting additional operational comments from commuters related to stops, routes, pickup locations, etc. will be available online no later than August 7, 2009.   This survey will only be available online; Martz will randomly select and award three (3) free monthly passes and three (3) free 20-ride passes from among those commuters who participate and provide their input via this survey.  Survey results will be used to further improve our commuter operation.

Our intent is to provide a quality commuter service for the long-term; we fully recognize that you have multiple commuter options and we will endeavor to make Martz the option that is most desired and valued by the community. 

Thank you!

7/27/09 Commuter Update

Because of intermittent street closures this afternoon on 14^th St. between Pennsylvania Avenue and Constitution Ave., Passengers that normally board at 14th and Dept. of Commerce should  proceed to either 14^th St. and G or 13^th and Pennsylvania Avenue as an alternate boarding location if there is a closure. Also, due to the anticipated detour for some routes departing the city, please allow extra time for your scheduled bus to arrive.

Thank you.

Security

Comfort, safety, and service have defined our commitment to customers since 1908. Now, because of the uncertainties in the post-9/11 world, we want to remind you of a fourth defining focus: your security.

Martz has always guarded the security of its customers and employees. However, the times in which we live and travel together have forged a new urgency to do even more. To that end, we at the Martz Group have created and implemented Security Policies and Procedures that add greater emphasis, reinforcement and reassurance to all aspects of security for personnel and passengers.

Here's a partial list of actions that we have taken:

• We have established more security-minded hiring procedures.
• We have developed a more stringent program of clear employee identification.
• We have provided enhanced security on our motorcoaches.
• We have given all relevant employees training on Security Awareness.
• We have initiated specific and comprehensive steps for responding to security threats or crises.

We are informing you of this, not to frighten you, but to put your mind at ease. You can travel with any member company of the Martz Group with the reassurance that we are dedicated to preventing security issues, as well as to responding to them successfully if any should occur.

Security is a part of safety, and your safety continues to be our utmost concern. Please feel free to contact us if you would like more detailed information